Service - Capabilities
As the exclusive dealer of Caterpillar products in Uganda, Mantrac provides premium-quality product support for all CAT machines and engines operating in our territory. Mantrac ‘s expertise and technical resources will remain on hand throughout your machine’s lifetime.
Mantrac's advanced fully equipped 3-star contamination control workshop for machines general repairs includes CAT fuel injection and governor test bench as well as Hydraulic base press with a complete range of components allowing the assembly configuration of any part as follows:
- Hydraulic cylinder
- Hydraulic motors
- Hydraulic pumps
- Final drives
Certified Rebuild Centre (CRC)
Mantrac Uganda boasts a CAT Certified Rebuild Center (CRC) in Kampala : At this center, Mantrac will utilize the latest equipment, tooling and contamination-control methodology for the total overhaul of your engines.
Every part is cleaned, inspected and measured, while CAT reusability guidelines are closely followed to ensure that your equipment achieves peak efficiency.
All engines and generator sets are rebuilt and tested to CAT specifications, using either a dynamometer or modern load bank. Mantrac offers six-month warranties on all full-component rebuilds.
The engine rebuild and component repair include the following:
- Water pumps
- Fuel pumps
- Torque converters
Mantrac workshop offers undercarriage service to your track loader or bulldozer. This service includes the following:
- Track link assembly repairs
- Track rollers & idlers rebuild
- Track roller frames repair
- Line boring
Mantrac Uganda has fully equipped 9 field-service vehicles, high-tech diagnostic tooling and a team of 19 trained engineers available around the clock to ensure your machine downtime is kept to a minimum.
Mantrac Uganda also provides a 24-hour emergency hotline for power generators product support emergencies.
Scheduling Oil Sampling (SOS)
Our sister company, Mantrac Tanzania, offers Scheduled Oil Sampling (SOS) for all major oil-lubricated systems, including engines, transmissions, hydraulic systems and final drives at the branch in Mwanza, Tanzania. SOS oil analysis provides the fastest and most accurate way to see what’s going on inside your machine components without disassembling them –allowing you to preempt parts failures before they occur.
SOS is the simplest and most cost-effective way to avoid excessive repair bills and machine downtime. By analyzing samples at regular intervals, our experts can detect abnormal wear before serious problems develop. At Mantrac’s SOS laboratory in Kumasi, we perform comprehensive oil analysis using state-of-the-art equipment. Analysis includes wear elements, oil viscosity, TBN & contamination with fuel or water Take advantage of our SOS service to prolong the life of your machines. At little cost per sample in terms of time or money, the service can help boost your bottom line by preempting oil-related failures.
Caterpillar Service Information System (SIS)
Mantrac utilizes Caterpillar’s up-to-date computerized technical library, known as the Caterpillar Service Information System (SIS), in order to guarantee customers speedy access to technical diagnostic and tool information.
With the SIS, we can access thousands of volumes of technical documentation employing CD-Rom technology.
The SIS’s bank of technical information is updated every month to include all the latest technical information from Caterpillar.